Auxiliar de Operaciones
SkydropXE-commerce Logistics company
TampicoMid
Y Combinator
FJ Labs
645 Ventures
Base10 Partners
Cometa Systems
Sierra Ventures
Operations & Strategy
About the role
TL;DR
Handle customer operations, resolve issues, and manage support tools.
- •Skydropx is innovating logistics with a visionary team.
- •This role involves proactive case management, tool proficiency, and effective communication to resolve customer issues and improve their experience.
- •Key Responsibilities Resolve customer doubts and problems effectively through contact channels.
- •Respond to tickets via CRM (Hubspot), utilizing provided tools for daily tasks.
- •Escalate cases to allies or internal areas (Finance, Tech, Partnership, Product) as needed.
- •Meet performance indicators such as first response time, resolution time, CSAT, and productivity.
- •Requirements Bachelor's degree in Industrial Engineering, Logistics, International Business, Business Administration, or similar. 2+ years of experience in similar roles.
- •Advanced Excel skills; SQL and Hubspot CRM are desirable.
- •Proactivity, good attitude, problem-solving, customer service, and empathy.
Required skills
ExcelHubSpotSQL
Domain expertise
logistics
Tech stack
HubSpotSlackExcelSQL