Customer Service Advocate
Daniels HealthMedical Waste company
Richmond, United StatesMid
Orbimed
Operations & StrategyNew
About the role
TL;DR
Customer Service Advocate supporting hazardous waste logistics for healthcare clients.
- •Daniels Health is seeking a Customer Service Advocate to be the trusted voice for their healthcare clients, ensuring every interaction is smooth, solutions-focused, and service-driven.
- •This role supports hazardous waste logistics and acts as the first point of contact for healthcare facilities.
- •Key Responsibilities Support customer service and administrative functions for hazardous waste logistics.
- •Serve as the first point of contact for hospitals and healthcare facilities via phone and email.
- •Investigate and resolve customer requests and complaints using Salesforce.
- •Coordinate with production and transport teams for timely deliveries.
- •Create and distribute manifests, tracking forms, and process documents.
- •Requirements 2+ years of customer service or administrative experience.
- •Proficiency in Microsoft Office; Salesforce experience is a plus.
- •Comfortable working with data to support decisions and process improvements.
- •Highly organized, adaptable, and able to manage multiple priorities.
- •Willingness to work flexible hours, including weekends or holidays as needed (rare).
Required skills
Customer ServiceSalesforceExcel
Domain expertise
healthcarelogistics
Benefits & perks
401K Matching, Medical, Dental, Vision, Short-term disability, Life insurance
Tech stack
SalesforceExcel