Senior Program Manager - Customer Success Programs
SamsaraFleet Management company
United States$102,042 - $137,200 USDSenior
Andreessen Horowitz
General Catalyst
Tiger Global Management
Dragoneer Investment Group
General Atlantic
AllianceBernstein
Operations & Strategy
About the role
TL;DR
Lead large-scale transformational projects across Customer Success.
- •Samsara's Customer Success (CS) team advises, champions and guides our customers, ensuring they adopt Samsara and continuously gain business value from our products.
- •As part of the CS Programs team, the Senior Program Manager will prioritize, implement, and lead large-scale transformational projects across the Customer Success organization.
- •Key Responsibilities Lead Program Scoping, Planning and Execution: Partner with business stakeholders to identify, scope, prioritize, plan and execute strategic programs.
- •Drive Cross-Functional Collaboration: Work with cross-functional leaders to scope projects, align objectives, and engage stakeholders.
- •Deliver Impactful Reporting & Results: Measure results of projects and report out on outcomes delivered.
- •Identify and Solution Operational Problems: Building processes, tools, dashboards, and reportable KPIs.
- •Requirements Bachelor's Degree from a 4-year institution. 6-8 years of program management, customer success operations, strategy or consulting experience.
- •Demonstrated success launching transformational initiatives that measurably improve the customer experience.
- •Strong program management tool-kit, including problem solving and decision making skills.
- •Clear and confident communication, including ability to influence and lead cross-functional stakeholders.
Required skills
Program ManagementCustomer SuccessProject ManagementBusiness OperationsExcelPowerPoint
Nice-to-have skills
Customer OnboardingImplementation Management
Benefits & perks
Performance-based bonus/variable pay, Equity, Professional development stipend, Comprehensive health and parental leave plans
Tech stack
PythonJavaScriptSQLGitJiraConfluenceSlackExcelPowerPointWorkdayGreenhouseMarketo