Senior Director, IT Product Management — GTM & Customer Experience
RubrikData Security company
Palo Alto, United States$278,200 - $389,800 USDDirector
Lightspeed Venture Partners
Greylock Partners
IVP
Bain Capital Ventures
Microsoft
MS&AD Ventures
ProductNew
About the role
TL;DR
Lead AI-driven transformation of GTM and CX platforms, architecting agentic systems for revenue lifecycle.
- •We are seeking a visionary, product leader to own the AI-driven transformation of the platforms powering Rubrik's Go-To-Market (GTM) and Customer Experience (CX) capabilities.
- •This is a hands-on leadership role
- •architect and player-coach, accountable for the end-to-end product vision, agentic system design, and delivery of intelligent experiences across the revenue lifecycle.
- •Key Responsibilities Own the multi-year product vision and roadmap for embedding advanced AI across the entire GTM and CX stack.
- •Redesign processes from first principles before introducing tooling or agents, simplifying and standardizing workflows.
- •Instrument every process so cycle time, productivity, and value delivery are visible and improvable.
- •Advance the organization from an AI-native, AI-first posture to true agentification.
- •Shape scalable AI architectures for GTM/CX workflows that leverage LLMs, agentic frameworks, and real-time inference.
- •Requirements 15+ years of progressive leadership in enterprise technology / product management, including 5+ years leading teams at a high-growth, large-scale tech or SaaS company.
- •GTM fluency: experience with hardware / software / SaaS go-to-market models.
- •B2B Business Transformation: Demonstrated track record leading large-scale process re-engineering initiatives that streamlined Quote-to-Cash (Q2C) or NPI flows.
- •Applied AI depth: demonstrated success leading the design and delivery of production-grade AI/ML products, including generative-AI applications and agentic architectures.
- •Strong GTM System knowledge with hands-on experience across CRM (Salesforce), PRM, advanced CPQ, billing, and complex revenue architectures.
Required skills
Product StrategyGo-to-MarketSalesforceLLMsChange ManagementCross-functional LeadershipVision Setting
Nice-to-have skills
Customer SuccessCustomer OnboardingPythonJavaScriptReactNode.jsAWSGoogle CloudAzureDocker
Domain expertise
aiproductivity
Tech stack
SalesforceLLMsPythonJavaScriptReactNode.jsAWSGoogle CloudAzureDockerKubernetesCI/CDGit