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People Operations Manager - Netherlands & International Expansion
QontoBusiness Banking company
Amsterdam, NetherlandsManager
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People / HR / Recruitment
About the role
TL;DR
Manage People Operations for Netherlands and international expansion, focusing on local policies and new market setups.
- •Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools.
- •We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews.
- •Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here).
- •Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000+ customers across 8 European countries.
- •We have been profitable since 2023, and we are just getting started.
- •Our beliefs: We hire for skills and potential.
- •With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are.
- •We've built a discrimination-free hiring process because the best teams are built on merit.
- •AI at Qonto: AI is deeply embedded in how we work (here)
- •Every Qontoer gets unlimited access to the best AI tools.
- •We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. -----------------------------------------------------------------------------------------------------
- •Join us as a People Operations Manager
- •Netherlands & International Expansion and help build the people foundations for Qonto’s geographic expansion.
- •Based in Amsterdam, you’ll own day-to-day People Operations for the Netherlands, improve local policies and processes, and help establish our people setup in new markets.
- •Working closely with local leaders, People Business Partners and Compensation & Benefits, you’ll turn local requirements and employee needs into reliable, scalable practices.
- •You’ll join our People Operations team and report to Julia Lecointe, Head of People Operations. ➡️ What you'll do Employee experience: Be the local People Operations point of contact for employees and managers, managing onboarding, offboarding, absences and day-to-day HR queries.
- •Handle complex situations independently and partner with People Business Partners on sensitive cases.
- •Local policies and compliance: Assess our Netherlands setup, identify compliance risks and recommend improvements to policies, benefits and communications, including parenthood and healthcare provisions.
- •International expansion: Help establish our people setup in new international markets, working with Compensation & Benefits and the wider People team to develop the initial package, local policies and processes to support our first employees in each market.
- •Scalable processes and projects: Design and implement practical process improvements, create clear standards and guidelines, and lead HR projects that make our operations more efficient as we grow across markets.
- •People data and payroll inputs: Maintain accurate, consistent and confidential employee data in Workday and other HR systems, and prepare reliable payroll inputs in coordination with the relevant teams and providers. ➡️ What we're looking for Experience: 6+ years in People Operations, an HR specialist or HR generalist role, with hands-on experience supporting the Netherlands.
- •Experience in a structured scale-up or international, fast-paced organisation will help you succeed; UK HR experience or involvement in opening new countries is a plus.
- •HR and legal expertise: Strong knowledge of Netherlands employment requirements and employee-lifecycle processes.
- •You can navigate complex HR situations, identify risks and translate your analysis into clear, practical recommendations.
- •Process and project skills: You can independently improve workflows, document standards and lead projects involving several stakeholders, balancing daily operations with longer-term improvements.
- •Analytical rigour: You pay close attention to detail, protect confidentiality and use data and local context to assess policies, packages and operational gaps.
- •Autonomy and adaptability: You’re comfortable being the local People representative while collaborating with a team based across countries.
- •You prioritise effectively, learn quickly, solve problems and respond constructively to feedback.
- •Communication and partnership: You build trusted relationships with employees, managers and senior leaders, combining an approachable, helpful style with clear communication and sound judgment.
- •Languages: Fluent Dutch and English are required.
- •French, or another European language, is a plus, but not essential. ➡️ What we can offer you International scope: A role combining Netherlands ownership with the opportunity to help build our UK people setup and contribute to Qonto’s geographic expansion.
- •Tangible impact: The chance to shape local policies, benefits and employee experiences in a growing market, rather than simply maintain established processes.
- •Meaningful ownership: An autonomous individual-contributor role as the People Operations representative in Amsterdam, supported by the expertise of our wider People team.
- •Cross-functional exposure: Close collaboration with local leadership, People Business Partners, Compensation & Benefits and Talent Acquisition, with visibility into decisions that support new-market growth.
- •Learning and growth: Opportunities to deepen your multi-market HR expertise through country setup, process design and hands-on project delivery. ➡️ Your future manager Your manager will be Julia Lecointe, our Head of People Operations.
- •You’ll initially be managed by Estelle during Julia’s upcoming absence.
- •Their path? Julia brings over a decade of experience in risk management, internal control and compliance.
- •Julia joined Qonto in 2021, grew within the Internal Control team and took on leadership of People Operations and Payroll in June 2025.
- •What do they bring to the team? A deep understanding of Qonto’s culture and operations, combined with experience building compliance frameworks and managing operational risks.
- •Julia brings a structured, reliable approach to improving complex processes and scaling People Operations and payroll.
Required skills
People OperationsHROnboardingEmployee RelationsWorkdayGitJiraConfluenceNotionSlack
Domain expertise
fintechproductivity
Tech stack
WorkdayGitJiraConfluenceNotionSlack