Total Rewards Analyst
PendoProduct Experience company
Raleigh, United States$102,000 - $143,000Mid
Battery Ventures
Meritech Capital Partners
Sapphire Ventures
General Atlantic
B Capital Group
Silver Lake Waterman
People / HR / RecruitmentNew
About the role
TL;DR
Administers benefits and leave programs, ensuring data accuracy and efficient operations.
- •The team + the role Pendo's Total Rewards team runs the benefits, leave, and compensation programs that employees depend on for health coverage, financial security, and time away from work.
- •Accurate enrollments, clean vendor data, and clear communication determine whether those programs work efficiently.
- •Total Rewards at Pendo runs on accuracy, speed, and a practice of improving every process we touch.
- •The Total Rewards Analyst administers benefits and leave programs day to day, keeps enrollment and eligibility data accurate across vendors and payroll, and reports on program health.
- •The role partners with Payroll, Finance, the wider People Team, and external benefits vendors.
- •At the P3 level, the role works independently within a defined scope, adapts established approaches to varied problems, and turns audit findings into process improvements.
- •When the role is done well, employees get correct answers quickly, vendors receive clean files, and payroll deductions match elections the first time.
- •What this looks like day-to-day Benefits operations: Works the queue of life event changes and benefits inquiries, confirms each change lands correctly in vendor and payroll systems, and prepares open enrollment materials ahead of the annual window.
- •Leave administration: Runs leave intake through return, keeps status tracking current, and sends timely updates to Payroll and the sales organization.
- •Data quality: Audits benefits and compensation data on a recurring cadence, resolves eligibility file errors with providers, and documents the fix so the same error does not return.
- •Compliance and reporting: Fulfills required benefits reporting and filing requirements such as audits, 5500 filings, Non-discrimination testing, etc.
- •Support employee & manager inquiries: Triage escalated tickets through Kinfolk (AI based HR ticketing & workflow system), and enhance knowledge base and workflows.
- •Vendor and invoice management: Reviews benefits invoices, supports invoice processing.
- •Knowledge and documentation: Keeps leave and benefits guides, process documents, and employee resources accurate in Confluence and Google Drive.
- •AI-assisted execution: Applies AI to drafting, anomaly detection, reporting, and documentation upkeep.
- •Who you are Must-haves You have 5 or more years of experience in benefits administration, leave administration, HR operations, or total rewards, or equivalent experience, and you can point to outcomes you owned.
- •You have owned processes from intake to accurate completion, working independently with review at key milestones.
- •You have working knowledge of benefits programs (health, dental, vision, FSA, HSA, 401(k), COBRA) and of leave and accommodation processes, including the compliance basics behind them.
- •You bring strong attention to detail with data, including auditing eligibility files, reconciling invoices, and spotting anomalies.
- •You make sound calls with incomplete information and know when to escalate with a recommendation.
- •You communicate clearly in writing and in conversation with employees, vendors, Payroll, and leaders, and you handle confidential medical and personal information with discretion.
- •Nice-to-haves Experience leading an annual open enrollment cycle.
- •Experience with Workday as a benefits enrollment platform.
- •Experience building process documentation and employee-facing guides.
- •EEOC We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success.
- •We welcome all people of different backgrounds, experiences, abilities and perspectives.
- •Accessibility Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities.
- •If you think you may require an accommodation for any part of the recruitment process, please send a request to: [email protected].
- •All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
- •Compensation Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.
- •The expected salary range for this role to be performed in Raleigh, North Carolina is $102,000
- •Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.
Required skills
People OperationsWorkdayExcelConfluence
Nice-to-have skills
Project Management
Tech stack
ExcelConfluenceWorkday