Customer Success Manager
PylonEnterprise Software company
New York, United StatesMid
Andreessen Horowitz
Bain Capital Ventures
General Catalyst
Y Combinator
Sales & Account Management
About the role
TL;DR
Manage customer relationships and success for an AI-powered support platform.
- •Pylon is seeking a Customer Success Manager to help B2B companies leverage their agentic support platform.
- •You will be instrumental in building a growing customer success motion and ensuring customers achieve maximum value from Pylon.
- •Key Responsibilities Host calls with customers for onboarding, best practices, and feature education.
- •Develop scalable customer education strategies, including webinars and content creation.
- •Identify and engage with customers not using the product as expected.
- •Dogfood Pylon for customer success processes and provide product feedback.
- •Requirements Located in or willing to relocate to New York or London for in-person work.
- •Comfortable interacting with customers via chat and video.
- •Ability to understand customer use cases and recommend solutions.
- •Organized, hard-working, and interested in product tinkering.
Required skills
Customer SuccessCustomer OnboardingImplementation Management
Nice-to-have skills
ExcelGoogle AnalyticsGA4Looker Studio
Domain expertise
developer-toolsaiproductivity
Benefits & perks
Fully covered medical, dental, and vision insurance for employees, 401(k) retirement plan, Commuter benefits, Parental leave, 14 company holidays + unlimited PTO, Annual offsite, Lunch, dinner, and snacks at the office, Fitness stipend
Tech stack
PythonJavaScriptTypeScriptReactNode.jsAWSDockerKubernetesCI/CDGitLinuxJiraConfluenceSlackNotionExcelGoogle AnalyticsGA4Looker Studio