Sr. Manager, Strategic Expansion and Customer Success
PrefectWorkflow Orchestration company
Remote$256,000-$396,000Manager
Tiger Global Management
Bessemer Venture Partners
Positive Sum
Atreides Capital
Calm Ventures
Equity Investment Group
Sales & Account Management
About the role
TL;DR
Drive expansion in strategic accounts and lead the Customer Success team, building repeatable plays for growth.
- •Prefect is seeking a Senior Manager, Strategic Expansion and Customer Success to drive expansion within their most strategic customers and lead the Customer Success team.
- •This role is pivotal in transitioning to a consumption-based pricing model, requiring deep engagement and commercial ownership.
- •Key Responsibilities Drive expansion in top strategic accounts by owning expansion strategy and commercial outcomes.
- •Lead and develop the CSM team, coaching commercial behavior and fostering growth.
- •Build the strategic expansion playbook, defining repeatable motions and frameworks.
- •Partner with AE, Product, and PSL teams to ensure seamless customer engagement and pricing model evolution.
- •Own the expansion forecast and deliver against quarterly expansion targets.
- •Requirements 7+ years in strategic account management, expansion sales, or similar roles at developer tool, data infrastructure, or enterprise SaaS companies.
- •Proven success closing complex, multi-threaded expansion deals ($100K+ ACV). 2+ years of people leadership experience with a track record of developing others.
- •Comfort with consumption-based or usage-based pricing models.
- •Track record of building structure and processes where they didn't exist.
Required skills
Strategic PlanningEnterprise SalesAccount ManagementPythonPrefect
Nice-to-have skills
Product ManagementGo-to-MarketSalesforceHubSpot
Domain expertise
developer-toolsai
Benefits & perks
Equity Stock Options, 401(k) with 5% company match, Unlimited PTO, Medical, Dental and Vision insurance, Generous Parental Leave, Life Insurance and Disability benefits, $800 remote work stipend
Tech stack
PythonPrefect
