Project Manager, Professional Services - North America
PigmentAI Business company
United StatesMid
ICONIQ Growth
IVP
Greenoaks
Felix Capital
Sandberg Bernthal Venture Partners
Meritech
Operations & Strategy
About the role
TL;DR
Manage customer implementations, ensuring value and adoption of the Pigment platform.
- •Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale.
- •We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time.
- •Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally.
- •Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.
- •With a team of 500+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.
- •At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team.
- •If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.
- •As a Project Manager, you will partner closely with Solutions Architects and cross-functional stakeholders to deliver successful Pigment customer implementations, ensuring customers understand the platform’s value and achieve strong adoption.
- •You will own project scope, timelines, and budgets, keeping all contributors aligned on progress and priorities while maintaining clear internal reporting and escalating issues when needed.
- •You will proactively respond to customer requests for project resources, anticipate risks and challenges, and drive mitigation actions to keep projects on track.
- •Through a collaborative, communicative, and process-driven approach, you will support Solutions Architects and help ensure consistent project success.
- •Additional Responsibilities: Manage and maintain customers relationships, ensuring that all customers attain a high level of adoption and business value from using Pigment Develop a trusted advisor relationship with customer executive sponsors to create passion and satisfaction for Pigment Develop deep product expertise and creativity to work closely with our product team on the product vision and roadmap Participate in updating Pigment’s project management methodology Deliver awe-inspiring presentations and trainings, provide insightful practices and structure creative solution Who You Are: You have experience in deploying SaaS platforms across enterprise organisations Significant experience in project management, sales or professional services at a software/SaaS company Highly organised and strong attention to detail to make sure that deliverables and projects are completed on time.
- •Ability to act as a leader and a team member first supporting internal project team members in achieving their tasks with minimal disruption Ability to act as a mediator for stakeholders with conflicting requirements and help create consensus to move towards a shared goal and outcome.
- •Ability to build commitment and excitement within the project team including external and internal contributors You lead by example through showcasing empathy and strong resilience when facing setbacks Display of growth mindset and constructive problem solving approach Proven track record of building strong customer relationships, a deep sense of empathy and dedication Experience in preparing and delivering presentations targeted to a senior audience Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment Ability to adapt to a rapidly changing product and respond strategically to customer needs Experience meeting multiple objectives in an entrepreneurial environment with little supervision BA/BS degree required, MBA or other relevant advanced degree preferred What We Offer: Competitive compensation package Stock options to ensure you have a stake in Pigment's growth Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones We encourage you to take the time you need.
- •When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, London, San Francisco and Austin.
- •High-end equipment (based on stock/availability) to do your work in the best conditions Employer-sponsored 401(k), enabling you to prepare for retirement Who We Are: Thrive Together: We can only win as a team.
- •We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day.
- •Delivering means building a passionate Pigment community Go for it: We are biased towards action.
- •Every action leads to learning and these learnings get us one step closer to our mission Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organizations #LI-SJ1
Required skills
project managementsalesprofessional servicessoftware companySaaS company
Nice-to-have skills
MBAbuilding strong customer relationshipsempathydedicationexplaining technical solutionsstrategic thinkerfast-paced environmentambiguous start-up environment
Benefits & perks
Stock options, Medical insurance, Dental insurance, Vision insurance, Generous time off, Parental leave, Company offsite, 401(k)
Tech stack
GoRustSnowflake