Manager/Senior Manager, Customer Success
PermitflowConstruction Tech company
New York, United StatesManager
Accel
Kleiner Perkins
Initialized Capital
Y Combinator
Felicis
Altos Ventures
Sales & Account Management
About the role
TL;DR
Lead and grow the midmarket Customer Success team at PermitFlow.
- •PermitFlow is seeking an experienced Manager, Customer Success to lead, grow, and scale our midmarket Customer Success team.
- •Key Responsibilities Lead, mentor, and develop a team of 6 Customer Success Managers.
- •Oversee onboarding, adoption, and renewal across our midmarket customer base.
- •Partner with CSMs to identify at-risk customers and deploy proactive success plans.
- •Lead customer escalations and executive communications.
- •Ensure the team delivers measurable outcomes that align with both customer objectives and PermitFlow’s business goals.
- •Requirements 2+ years of experience in a people leadership position in Customer Success. 5+ years of experience in Customer Success.
- •Strong analytical skills and comfort with BI dashboards, customer health metrics, and data-driven decision-making.
- •Adept at producing clear documentation, thoughtful analysis, concise internal communication, polished presentations, and direct, effective coaching.
- •Experience in startup or high-growth environments, with a builder’s mindset and bias toward action.
Required skills
Customer Success
Domain expertise
fintech
Benefits & perks
Competitive salary, Equity, Health insurance, Unlimited PTO, Home office stipend, Commuter benefits
