Senior Enterprise Engagement Manager - CEE
ParloaConversational AI company
Berlin, GermanySenior
General Catalyst
EQT Ventures
Altimeter Capital
Durable Capital Partners
Mosaic Ventures
Senovo
Sales & Account Management
About the role
TL;DR
Drive customer success and value realization for enterprise clients using AI.
- •As a Senior Enterprise Engagement Manager, you will drive customer success, value realization, and long-term growth across Parloa’s enterprise customers.
- •You’ll guide organizations from implementation through adoption and expansion, ensuring they unlock the full potential of agentic AI in their customer experience.
- •Key Responsibilities Own the end-to-end customer journey post-sale, ensuring successful adoption, measurable outcomes, and long-term value realization.
- •Act as a trusted advisor to enterprise clients, building strong relationships and guiding stakeholders through AI-driven transformation.
- •Identify and drive expansion opportunities by developing growth plans across new use cases, teams, and automation initiatives.
- •Lead and coordinate cross-functional teams to ensure smooth, on-time implementations and successful go-lives.
- •Translate product capabilities and data into clear business impact through success plans, reporting, and executive storytelling.
- •Requirements 4+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments Proven ability to drive strategic value and support digital transformation in complex organizations Track record of turning customer success into measurable business impact and growth opportunities Strong project and stakeholder management skills, with a focus on execution and outcomes Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences Technical curiosity and interest in AI, automation, and customer experience Native or bilingual in German, and fluent in English
Required skills
Project ManagementPresentation Skills
Domain expertise
ai
