Regional Host Account Manager
PadSplitCo-living Marketplace company
Atlanta, United StatesManager
Citi
Core Innovation Capital
Cox Enterprises
Kapor Capital
Techstars Ventures
Impact Engine
Sales & Account Management
About the role
TL;DR
Lead a team of Host Account Managers to improve host success across a region.
- •PadSplit is hiring a Regional Host Account Manager to lead a team of Host Account Managers responsible for helping hosts succeed across an assigned region.
- •Key Responsibilities Lead Your Team
- •Coach, develop, and manage a team of Host Account Managers while creating a culture of accountability, growth, and high performance.
- •Drive Performance
- •Monitor regional KPIs including occupancy, retention, CSAT/NPS, ticket responsiveness, and portfolio health, using data to improve results.
- •Coach Consistently
- •Conduct regular one-on-ones, performance reviews, and coaching conversations that help your team continuously improve.
- •Resolve Escalations
- •Serve as the senior escalation point for complex host issues while partnering with Senior Host Experience Managers on challenging situations.
- •Improve Portfolio Health
- •Monitor trends across your regional portfolio, proactively identifying risks and implementing solutions before issues escalate.
- •Requirements Leadership Experience
- •5+ years in Customer Success, Account Management, Client Success, or Host Relationship Management, including at least 2 years leading people.
- •Coaching Ability
- •Demonstrated success developing individuals into high-performing team members through consistent coaching and feedback.
- •Operational Mindset
- •Comfortable managing competing priorities while balancing people leadership with operational execution.
- •Able to interpret performance metrics, identify trends, and translate insights into clear actions for your team.
- •Customer Expertise
- •Strong background managing high-touch customer or client relationships in fast-paced, service-oriented environments.
Required skills
CoachingMentoring
Nice-to-have skills
Market AnalysisStrategic PlanningProject Management
Domain expertise
proptech
Benefits & perks
Fully remote position, Competitive compensation package, National medical, dental, and vision healthcare plans, Company provided life insurance policy, Optional accidental insurances, FSA, and DCFSA benefits, Unlimited paid-time (PTO) policy, 401(k) plan, Twelve (12) weeks of paid time off for both birth and non-birth parents