Renewals Specialist
OutreachSales Engagement company
Atlanta, United StatesMid
Sands Capital
Salesforce Ventures
Spark Capital
Premji Invest
STEADFAST Capital Ventures
Lone Pine Capital
Sales & Account ManagementNew
About the role
TL;DR
Manage customer renewals, protect recurring revenue, and leverage AI to identify risks and drive retention.
- •As a Renewals Specialist at Outreach, you will manage the transactional details of renewing our current customer base, ensuring customers continue to receive value from Outreach and protecting recurring revenue.
- •You will leverage AI to identify risks and automate tracking, freeing up your time for strategic customer conversations.
- •Key Responsibilities Manage renewal notifications and customer communications, ensuring timely action at key milestones.
- •Partner with Account Managers on renewal reviews and escalations.
- •Collaborate with Sales, Revenue Operations, and other teams to save at-risk renewals.
- •Maintain forecast accuracy and identify churn/contraction risks early.
- •Design and iterate on team workflows to improve customer experience.
- •Requirements 2+ years of experience in a SaaS environment.
- •BA/BS degree or equivalent professional experience.
- •Curiosity about AI and eagerness to apply it.
- •Experience developing processes that optimize customer experience or renewals.
- •Highly organized, self-directed, and able to engage confidently across the organization.
Required skills
SalesforceExcel
Nice-to-have skills
TableauExcel
Domain expertise
productivitydeveloper-tools
Tech stack
SalesforceTableauExcelPythonJavaScriptNode.jsReactAWS
