Manager, Technical Support
OutreachSales Engagement company
Seattle, United StatesManager
Sands Capital
Salesforce Ventures
Spark Capital
Premji Invest
STEADFAST Capital Ventures
Lone Pine Capital
Operations & Strategy
About the role
TL;DR
Manage a technical support team for an AI platform, ensuring customer issue resolution.
- •Outreach is seeking a Manager for their Technical Support team.
- •This role will focus on leading a team to provide exceptional support for Outreach's AI platform.
- •Key Responsibilities Lead and manage a team of technical support engineers.
- •Ensure timely and effective resolution of customer technical issues.
- •Develop and implement support strategies to improve customer satisfaction.
- •Collaborate with product and engineering teams to address recurring issues.
- •Mentor and develop team members.
- •Requirements Proven experience in technical support management.
- •Strong understanding of AI platforms and SaaS products.
- •Excellent leadership and communication skills.
- •Ability to analyze and resolve complex technical problems.
- •Experience with customer support tools and processes.
Domain expertise
aiproductivity
