Senior Manager, Moderation Escalations
RobloxUser-Generated Content company
Gurugram, IndiaManager
Altimeter Capital
Dragoneer Investment Group
Andreessen Horowitz
Tencent
First Round Capital
Warner Music Group
Operations & StrategyNew
About the role
TL;DR
Lead global moderation escalations, building a proactive safety engine and managing distributed teams.
- •As the Senior Manager of Global Moderation Escalations, you will be the global architect of Roblox's crisis and escalation response.
- •You will transform real-time incident management into a proactive, insight-driven safety engine by bridging Product, Engineering, and Executive Leadership.
- •Key Responsibilities Build and drive a world-class global escalations and insights program.
- •Command and align distributed teams across the US, India, and other global regions.
- •Transition the program from transactional response to proactive prevention by identifying root causes of moderation errors.
- •Recruit, hire, and lead a specialized team for escalation and incident management.
- •Transform raw escalation data into actionable insights, providing leadership with visibility into emerging safety trends.
- •Requirements Bachelor's degree in business, operations, or a related field.
- •Relevant experience in an operations or policy role in Trust and Safety or content moderation, with a focus on incident management.
- •Relevant experience in managing people to include coaching and development.
- •Strong program management skills, with experience leading projects at scale.
- •Experience developing processes to improve operational efficiency.
Required skills
Program ManagementJiraSlackGit
Nice-to-have skills
Product ManagementEngineering Management
Domain expertise
gaming
Tech stack
PythonJavaScriptSQLJiraConfluenceSlackGit