Customer Success Engineer
Rapid7Vulnerability Management company
United States$110K - $130KSenior
Bain Capital Ventures
TCV
Sales & Account Management
About the role
TL;DR
Technical quarterback for large customers, ensuring they maximize value from the Orca Platform.
- •As a Customer Success Engineer for Strategic Accounts, you’ll be the technical quarterback for Orca’s largest and most complex customers.
- •You’ll partner closely with executives, architects, and security teams to ensure they unlock the full value of the Orca Platform, driving adoption, expanding use cases, and shaping long-term cloud security strategies.
- •Key Responsibilities Serve as the trusted technical advisor for Orca’s most strategic customers.
- •Lead customer visits, executive briefings, and technical workshops to accelerate adoption and strengthen relationships.
- •Drive deployment, expansion, and operational excellence through architecture reviews and best practice guidance.
- •Collaborate with customer stakeholders to align cloud security goals, compliance initiatives, and risk reduction strategies.
- •Partner with Customer Success Managers to design and execute tailored success plans tied to business outcomes.
- •Requirements 5+ years in customer-facing technical roles (CSE, TAM, Solutions Architect, or DevOps/Security Engineer).
- •Proven experience with enterprise cloud environments (AWS, Azure, GCP).
- •Hands-on knowledge of Kubernetes, containers, and CI/CD pipelines.
- •Strong understanding of cloud security architecture and the CNAPP ecosystem.
- •Exceptional communication and consulting skills—able to engage both technical teams and C-level executives.
Required skills
AWSAzureGoogle CloudKubernetesDockerCI/CDPythonBashTerraformGitLinuxREST API
Domain expertise
cybersecuritydeveloper-tools
Benefits & perks
Competitive salary, commission, and equity package, Discounted medical, dental, and vision benefits with significant employer contribution, Benefits coverage starting on your first day of employment, Generous PTO with U.S. holidays observed and flexible hybrid & remote work environments, Your choice of Mac or Windows laptop, Work-from-home stipend to be used in your first month of employment, Monthly reimbursement for cell phone and for home internet
Tech stack
AWSAzureGoogle CloudKubernetesDockerCI/CDPythonJavaScriptBashTerraformGitLinuxREST API
