Sr. IT Support Specialist
OpenGovGovernment Software company
San Francisco, United States$100,000 - $121,000Senior
Andreessen Horowitz
8VC
Thrive Capital
Weatherford Capital
Founder Collective
Valiant Capital
New
About the role
TL;DR
Provide advanced technical support and system expertise to employees.
- •The IT Support Specialist II will provide world class technical support to OpenGov’s employees, becoming a subject matter expert on OpenGov’s systems.
- •This position entails addressing advanced technical challenges and leading end-user training.
- •Key Responsibilities Serve as the primary escalation point for employees seeking technical assistance.
- •Oversee the upkeep of office systems, including teleconferencing and networking infrastructure.
- •Execute advanced troubleshooting and maintain computer hardware, software, and peripheral devices.
- •Provide comprehensive training to end-users on IT systems.
- •Implement and enforce IT security policies and procedures.
- •Requirements Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- •Minimum of 3 years of experience in a corporate IT support role.
- •Minimum of 2 years of experience providing executive level support.
- •Proficiency across multiple platforms, including OSX, Windows, iOS, and Android.
- •Familiarity with Okta and modern Identity Management processes.
Required skills
iOSAndroidSAMLOAuth
Benefits & perks
Comprehensive healthcare options, Flexible vacation policy, Paid company holidays, 401(k) with company match, Paid parental leave, Wellness stipends, HSA contributions, Professional development and growth opportunities, Collaborative office environment with weekly catered lunches
Tech stack
iOSAndroidSAMLOAuth