Payment Operations Analyst
NeonCloud-native PostgreSQL company
PhilippinesMid
Menlo Ventures
Founders Fund
General Catalyst
GGV Capital
Khosla Ventures
Snowflake Ventures
Operations & Strategy
About the role
TL;DR
Manage dispute and chargeback operations, fraud operations, compliance monitoring, and payment performance tracking.
- •The Payment Operations Analyst will manage dispute and chargeback operations, fraud operations, compliance monitoring, and payment performance tracking for Neon's global payment platform.
- •Key Responsibilities Own dispute intake, evidence compilation, and resolution across all active payment processors and markets.
- •Execute fraud investigations and transaction reviews in partnership with the Risk, Fraud & Compliance Product Leader.
- •Track authorization rates, payment success rates, decline codes, and fraud losses across processors and markets.
- •Serve as the operational point of contact for payment-related customer requests escalated by Customer Success.
- •Document operational workflows, maintain process runbooks, and identify automation opportunities.
- •Requirements 5+ years in payments operations, fraud ops, or fintech risk
- •ideally at a PSP, Merchant of Record, or digital goods company.
- •Comfortable operating across multiple payment processors simultaneously; direct experience with global PSPs such as Stripe, Adyen, PayPal, or Razorpay preferred.
- •Understands dispute and chargeback mechanics at the card network level
- •Visa/Mastercard rules, not just tool navigation.
- •Strong analytical capability: can work across dashboards and data tools, build structured reports, and identify signal in noisy transaction data.
- •Detail-oriented and self-directing
- •this role operates with significant autonomy across a broad and growing operational surface.
Domain expertise
fintech