Technical Customer Success Manager
NashLast-mile delivery company
United StatesSenior
Andreessen Horowitz
Y Combinator
Rackhouse Venture Capital
640 Oxford Ventures
Sales & Account Management
About the role
TL;DR
Own and grow strategic enterprise accounts as a Technical Customer Success Manager.
- •We're hiring a Technical Customer Success Manager to own and grow strategic enterprise accounts.
- •This role involves long-term ownership of customer relationships, focusing on adoption, performance, and outcomes.
- •Key Responsibilities Own enterprise customer accounts end-to-end.
- •Partner with customer product and engineering teams to design and deploy solutions.
- •Become a Nash expert and advise customers on platform capabilities.
- •Drive measurable outcomes and lead account growth.
- •Troubleshoot integration challenges and resolve workflow issues.
- •Requirements 5+ years in a customer-facing technical role.
- •Proven success in enterprise customer relationships.
- •Strong technical fluency and analytical skills.
- •Excellent communication and executive-presence skills.
Required skills
Customer SuccessExecutive Presence
Nice-to-have skills
SQLPython
Domain expertise
logistics
Benefits & perks
Competitive compensation, Equity, Health, dental, and vision insurance, Flexible paid time off