Technical Services Engineer - Weekend Shift
MongoDBDatabase Software company
United States$90,000 - $176,000 USDMid
In-Q-Tel
Intel Capital
Sequoia Capital
Flybridge Capital Partners
New Enterprise Associates (NEA)
Red Hat
Software Engineering
About the role
TL;DR
Solve complex customer MongoDB issues, acting as a technical expert and advocate.
- •MongoDB Technical Services Engineers leverage problem-solving and customer service skills with deep technical experience to advise customers and resolve complex MongoDB issues.
- •They are experts in the entire MongoDB ecosystem, including Atlas and Cloud Manager.
- •Key Responsibilities Advise customers on complex MongoDB issues related to architecture, performance, recovery, and security.
- •Act as an expert resource on standard methodologies for running MongoDB at scale.
- •Advocate for customer needs by working with product management and development teams.
- •Contribute to internal projects, including software development for support tools.
- •Mentor and ramp new team members, and build knowledge of new product lines.
- •Requirements Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting.
- •Good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.).
- •Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching.
- •Experience building and maintaining complex mission-critical production database systems.
- •Ability to read code and basic coding/scripting ability in one or more languages (Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.).
Required skills
LinuxPythonMongoDBJavaC++C#JavaScriptNode.jsGoGit
Nice-to-have skills
PostgreSQLMySQLRedisElasticsearchDynamoDBAWSGoogle CloudAzureKubernetes
Benefits & perks
equity, employee stock purchase program, flexible paid time off, fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, transgender-inclusive health insurance coverage, health benefits offerings
Tech stack
LinuxPythonJavaC++C#JavaScriptNode.jsGoMongoDBAWSGoogle CloudAzureGit