Virtual Care Veterinary Technician - Teletriage (Relief)
Modern AnimalVeterinary Care, company
RemoteMid
Addition
Upfront Ventures
True Ventures
Founders Fund
D1 Capital Partners
BAM Ventures
About the role
TL;DR
Provide virtual veterinary care and teletriage support to pet owners.
- •Modern Animal is seeking a skilled Credentialed Veterinary Technician to join their Virtual Care team on a relief basis.
- •This role involves providing remote support and education to pet owners through chat, phone, and video.
- •Key Responsibilities Engage with members via chat, phone, and video to provide support and education on pet health.
- •Triage medical cases based on veterinary knowledge and offer recommendations.
- •Review medical records and document clearly and accurately in patient records.
- •Verify and process prescriptions and follow up on client requests.
- •Deliver top-tier client care with empathy and warmth.
- •Requirements Credentialed Veterinary Technician with at least two years of experience in small animal veterinary medicine.
- •Tech-savvy and comfortable navigating multiple computer programs and online platforms.
- •Exceptional communicator, able to articulate medical information compassionately and clearly.
- •Adaptable problem solver who thrives in a dynamic environment.
- •Independent worker who manages priorities effectively with minimal supervision.
Required skills
Customer Service
Domain expertise
healthcare
Tech stack
PythonJavaScriptTypeScriptNode.jsReactVue.jsAngularHTMLCSSSQLBashGitLinuxJiraConfluenceFigmaPostmanSwaggerOpenAPIREST APIAWSGoogle CloudAzureDockerKubernetesCI/CDGitHub ActionsJenkinsArgoCDHelm
