Platform Experience Manager
MNTNConnected TV company
United StatesManager
BlackRock
Fidelity Investments
Qualcomm Ventures
Greycroft
Rincon Venture Partners
Baroda Ventures
Operations & StrategyNew
About the role
TL;DR
Customer-facing expert resolving technical issues and driving product improvements.
- •As a Platform Experience Manager, you are the customer-facing subject matter expert for your assigned product domain, sitting at the intersection of our Engineering, Product, and Revenue teams.
- •You will bring deep technical knowledge directly to customers, getting them unstuck quickly and enabling them to get the most out of the MNTN platform.
- •Key Responsibilities Intake, triage, and resolve customer technical inquiries, providing clear, effective guidance.
- •Identify, reproduce, and escalate bugs and complex technical issues to Engineering with clear documentation.
- •Manage communication for active, customer-impacting platform issues, keeping internal teams and customers informed.
- •Own the customer side of product launches from beta through release.
- •Surface trends from the support queue and customer interactions as actionable feedback to Product and Engineering.
- •Requirements 3+ years of experience in a customer-facing technical role.
- •Prior experience in AdTech or performance marketing.
- •Proven ability to troubleshoot complex platform issues and communicate technical concepts clearly.
- •Strong cross-functional instincts, comfortable partnering across Product, Engineering, Revenue, and Enablement teams.
- •Highly organized with the ability to manage a high volume of concurrent issues and projects.
Required skills
Performance MarketingREST APIJiraSlack
Nice-to-have skills
Product ManagementCustomer Success
Domain expertise
adtech
Tech stack
SlackJiraConfluenceGoogle AnalyticsGA4REST API