Customer Value Architect, EMEA
MixpanelProduct Analytics company
London, United KingdomSenior
Y Combinator
Andreessen Horowitz
Sequoia Capital
Bain Capital Tech Opportunities
Max Levchin
Keith Rabois
Sales & Account Management
About the role
TL;DR
Drive customer value and adoption of Mixpanel, focusing on business outcomes and AI maturity.
- •Mixpanel is the leading product intelligence and analytics platform.
- •The Customer Value Architect will be a consultative owner of adoption, value, and AI maturity across a named portfolio of high-value accounts, engaged from onboarding through the full contract lifecycle.
- •Key Responsibilities Own the value workstream with customers, understanding business challenges and ensuring ROI achievement.
- •Build and own relationships with business and technical stakeholders, aligning Mixpanel's capabilities to customer goals.
- •Develop and execute success plans mapping customer objectives to adoption milestones and measurable outcomes.
- •Assess customer AI maturity and advise on agent and context strategy, fluently using Mixpanel's AI surfaces.
- •Requirements Experience in Customer Success, management consulting, or a related field supporting complex B2B SaaS accounts.
- •Track record of managing relationships at every level and influencing decisions at the C-suite level.
- •Ability to translate technical concepts into business terms for non-technical stakeholders.
- •Hands-on experience with agentic or AI-native tooling.
Required skills
Customer SuccessLLMsProduct Analytics
Nice-to-have skills
Growth Marketing
Benefits & perks
Comprehensive Medical, Vision, and Dental Care, Mental Wellness Benefit, Generous Vacation Policy & Additional Company Holidays, Enhanced Parental Leave, Volunteer Time Off
Tech stack
LLMsOpenAI APIAnthropic APIGemini APILangChain