Strategic Customer Success Manager
MiterConstruction Management company
RemoteSenior
Bessemer Venture Partners
Coatue
Sales & Account Management
About the role
TL;DR
Manage strategic customer relationships and drive retention and expansion.
- •As Miter moves up-market, we’re looking for a Strategic Customer Success Manager to own our largest and most complex customer relationships post-launch.
- •Key Responsibilities Own a portfolio of strategic accounts (~$2–$3M in ARR) and carry the number for both gross revenue retention (GRR) and net revenue retention (NRR).
- •Drive deep, durable adoption of the Miter platform across payroll, HR, and finance workflows
- •monitoring health signals, building success plans, and intervening early to keep accounts on track to value.
- •Identify, qualify, and advance Customer Success Qualified Leads (CSQLs)
- •surfacing upsell and cross-sell opportunities and partnering with Sales to convert them into expansion revenue.
- •Establish and deepen trusted-advisor relationships with executive sponsors (CEO, CFO, COO, VP of HR/Operations), running executive business reviews that tie Miter to measurable business outcomes.
- •Build and maintain account plans for each customer
- •stakeholder maps, success metrics, value-realization roadmaps, and risk registers
- •and execute against them with clear milestones.
- •Requirements Collaborative, detail-oriented, and energized by solving complex problems together.
- •Thrives in a fast-paced environment, loves ownership, and enjoys turning ambiguity into structure.
- •Strong communication and relationship-building skills.
- •Proven track record in customer success or account management.
- •Experience with strategic account planning and management.
Required skills
Customer Success