Senior Customer Success Manager I
MistplayMobile Game company
Montreal, CanadaSenior
GrowthCurve Capital
Sales & Account Management
About the role
TL;DR
Ensure brand partners' success and growth by managing their customer lifecycle.
- •The Senior Customer Success Manager I will play a key role in the success and growth of our brand partners by acting as their primary point of contact and overseeing the entire customer lifecycle.
- •Key Responsibilities Act as the main liaison between clients and internal teams for clear communication and smooth campaign execution.
- •Interact directly with end-users and customer support teams to troubleshoot, verify, and escalate program support issues.
- •Develop and maintain customer journey maps, ensuring timely and precise task execution.
- •Manage client calls, including client onboarding, training, cross-functional team agendas, and performance reviews.
- •Proactively handle client issues, escalations, and expectations to maintain high satisfaction levels.
- •Requirements Bachelor's Degree in Business Administration, Marketing, Communications, or related field.
- •More than 2 years of experience in account management, customer success, or similar role.
- •Strong understanding of digital marketing strategies and tools, with specific expertise in the restaurant, retail, and convenience store sectors.
- •Excellent organizational skills with the ability to manage multiple priorities and deadlines.
- •Proficiency in CRM tools (e.g., HubSpot) and ticketing systems (e.g., JIRA).
- •Analytical mindset with experience in performance reporting and data-driven decision-making.
Required skills
Customer ServiceCRMHubSpotJira
Domain expertise
gaming
Tech stack
HubSpotJira