Commercial Customer Success Manager - Contract
WorkatoIntelligent Automation company
Barcelona, SpainMid
Battery Ventures
Insight Partners
Altimeter Capital
Redpoint Ventures
Tiger Global Management
ServiceNow
Sales & Account Management
About the role
TL;DR
Manage customer accounts to ensure value realization and drive adoption of the Workato platform.
- •Workato is seeking a Commercial Customer Success Manager for a 6-month contract role in Barcelona.
- •This position focuses on ensuring customers realize value from the Workato platform, driving adoption, retention, and satisfaction.
- •Key Responsibilities Own a portfolio of assigned accounts, ensuring value realization and increasing adoption of the Workato platform.
- •Develop strategic relationships with customers to drive adoption, assess value, and support revenue expansion.
- •Understand customer business objectives and guide them towards achieving these via Workato's product and services.
- •Serve as the primary escalation point for customer issues and orchestrate resolution.
- •Requirements 5+ years of professional experience in consulting, customer success, or technical account management.
- •Experience managing a portfolio of accounts with varying ARR.
- •Strong written and oral presentation skills, able to engage business and technical stakeholders.
- •Fluency in English, both written and spoken.
Required skills
Customer SuccessAccount ManagementSalesforceHubSpotSQLPythonJavaScriptREST APIAWSGoogle CloudAzureDockerKubernetesCI/CDGit
Tech stack
PythonJavaScriptSQLAWSGoogle CloudAzureDockerKubernetesCI/CDGitLinuxJiraConfluenceREST API