Agent Leader
MisoOnline-to-Offline (O2O) company
Seoul, South KoreaSenior
Y Combinator
AddVenture
FundersClub
Strong Ventures
Operations & Strategy
About the role
TL;DR
Lead and manage a team of customer service agents to ensure high-quality customer interactions and satisfaction.
- •Key Responsibilities Oversee agent performance and provide coaching and training.
- •Monitor and analyze customer interactions to improve service quality.
- •Align customer service efforts with business objectives.
- •Ensure customer retention and satisfaction through effective service strategies.
- •Supervise and manage the customer service team.
- •Requirements Proven experience in customer service management.
- •Strong leadership and team management skills.
- •Excellent communication and problem-solving abilities.
- •Ability to align customer service with business goals.
- •Experience with O2O platforms and customer service metrics.
Required skills
Customer Service
Domain expertise
ecommerce
