Senior Client Support Associate
Maven ClinicTelemedicine company
Remote$98,000.00 - $115,000.00 per yearSenior
StepStone Group
General Catalyst
Sequoia
Oak HC/FT
Dragoneer Investment Group
Icon Ventures
Operations & StrategyNew
About the role
TL;DR
Resolve client issues, evaluate requests, and support client performance in a fast-paced environment.
- •Maven Clinic is seeking a sharp, resourceful, and client-obsessed Senior Client Support Associate to join a fast-paced team.
- •This role will focus on resolving issues, evaluating custom requests, and supporting client performance, contributing to the engine behind how Maven shows up for its clients.
- •Key Responsibilities Identify patterns versus one-off issues to surface opportunities in process, product, or client relationships.
- •Use data and trends to diagnose issue volume or client friction.
- •Monitor and measure performance against key operational KPIs, using data to continuously improve outcomes.
- •Prioritize across competing demands and manage a portfolio of open threads.
- •Collaborate with stakeholders across most functions at Maven, serving as the voice of the client.
- •Requirements 4-6 years in a client support, operations, or client-facing ops role.
- •Comfortable making reasonable calls with incomplete information and comfortable being wrong sometimes.
- •Proven track record independently managing complex, multi-stakeholder projects.
- •Clear, concise executive communication across written, verbal, and in-the-room settings.
- •Strong analytical and problem-solving skills, with experience using data to frame decisions and measure impact.
Required skills
SalesforceJiraLookerSQL
Nice-to-have skills
PythonJavaScript
Domain expertise
healthtech
Benefits & perks
Equity, Health Insurance, Dental Insurance, Remote Work, Parental Leave, Professional Development Stipend, 401K Matching
Tech stack
PythonJavaScriptSQLSalesforceJiraLooker
