AFC Operations Excellence Specialist
N26Mobile Banking company
Madrid, SpainJunior
Coatue Management
Dragoneer Investment Group
Tencent
Valar Ventures
Third Point Ventures
Allianz X
Operations & StrategyNew
About the role
TL;DR
Supports AFC Operations by monitoring metrics, maintaining documentation, and optimizing processes.
- •About the Opportunity We are looking for a motivated, detail-oriented, and analytical Excellence Specialist to join our AFC Operations team.
- •This entry-level role provides crucial support in monitoring performance metrics, maintaining operational documentation, and assisting in process optimization initiatives across Fraud, Sanctions, and Financial Crime operations.
- •This is an ideal opportunity for a junior professional looking to kickstart their career in fintech operations and financial crime compliance, working alongside experienced leaders to drive operational consistency and data accuracy.
- •In This Role, You Will: 📊 Performance & Data Support Assist in gathering, updating, and compiling weekly/monthly AFC operational performance metrics (KPIs, SLAs).
- •Support the preparation of routine performance packs, dashboards, and review presentations for leadership.
- •Perform basic data checks to maintain high data accuracy in reporting routines. ⚙️ Operational Support & Process Maintenance Assist in tracking operational workflows and maintaining clear Standard Operating Procedures (SOPs).
- •Support senior specialists in executing continuous improvement deep-dives and routine process updates.
- •Log operational feedback and track follow-ups across teams. 📈 Workforce & Resource Tracking Help maintain baseline workforce tracking files and schedule logs in collaboration with operational leads.
- •Provide data inputs to support workforce management and capacity planning discussions. 🤝 Governance & Coordination Support administrative coordination for governance forums, preparing materials and tracking action items.
- •Assist in organizing audit readiness documentation and archiving control records.
- •Serve as a reliable operational interface for daily task follow-ups across AFC teams.
- •Profile Requirements Experience: 0–2 years of relevant experience or internships in business operations, banking/fintech, analytics, or process support.
- •Skills: Solid foundation in Excel / Google Sheets; eagerness to learn data tools (SQL, Looker, Tableau) is a plus.
- •Mindset: High attention to detail, strong problem-solving mindset, organized, and proactive.
- •Communication: Strong verbal and written English communication skills; comfortable interacting with international cross-functional teams.
- •Education: Bachelor’s degree in Business, Economics, Finance, Engineering, or a related field.
- •What’s in it for you Accelerate your career growth by joining one of Europe’s most talked about disruptors .
- •Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.
- •As an N26 employee you will have access to a Premium subscription on your personal N26 bank account.
- •As well as subscriptions for friends and family members.
- •Vacation days vary depending on your location of work.
- •Additional day of annual leave for each year of service.
- •A high degree of autonomy and access to cutting edge technologies
- •all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses.
- •A relocation package with visa support for those who need it.
- •Who we are N26 has reimagined banking for today’s digital world.
- •Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.
- •We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings.
- •Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.
- •Founded in 2013, N26 now has 7 million customers in 24 markets.
- •We employ more than 1,500 employees across 3 office locations in Berlin, Vienna and Barcelona.
- •Besides the main offices, N26 also has local offices in Paris, Madrid, Milan, and São Paolo.
- •Sounds good? Apply now for this position.
- •N26 is an equal opportunity employer and values diversity.
- •We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.
Required skills
ExcelSQLLookerTableau
Domain expertise
fintech
Benefits & perks
Personal development budget, Work from home budget, Discounts to fitness & wellness memberships, Language apps, Public transportation, Premium subscription on personal N26 bank account, Subscriptions for friends and family members, Relocation package with visa support
Tech stack
ExcelSQLLookerTableau
