This role is no longer accepting applications via Rocketlist.
Customer Support Engineer
MakersiteSupply Chain company
Stuttgart, GermanyMid
Partech
Lightrock
SE Ventures
Hitachi Ventures
KOMPAS VC
Translink Capital
Operations & Strategy
About the role
TL;DR
Provide technical support and resolve customer issues for sustainable product development.
- •Join Makersite as a Customer Support Engineer to help shape the future of sustainable product development.
- •Key Responsibilities Investigate and troubleshoot complex customer-reported issues.
- •Analyze logs, databases, API calls, and system performance to diagnose issues.
- •Work closely with Customer Success, Engineering, and Product teams to resolve issues.
- •Provide technical explanations and root cause analysis to both customers and internal stakeholders.
- •Document solutions and troubleshooting steps in the knowledge base.
- •Requirements Passion for technology and sustainability.
- •Strong analytical and problem-solving skills.
- •Excellent communication and collaboration skills.
- •Ability to work in a fast-paced, innovative environment.
- •Experience with customer support or technical support roles.
Required skills
CommunicationProblem SolvingCustomer ServiceAnalytical Thinking
Domain expertise
cleantech