Engineering Manager, Support & Stability
Loop ReturnsReturns Management company
Columbus, United StatesManager
CRV
FirstMark Capital
Shopify
Renegade Partners
Ridge Ventures
Peterson Ventures
Software Engineering
About the role
TL;DR
Lead the Support & Stability team to maintain application stability and performance.
- •Loop is looking for an Engineering Manager to lead our newly formed Support & Stability team.
- •This team is the steward of the most critical, highest-risk domains in our application, and the first line of defense for engineering support.
- •Key Responsibilities Own stewardship of the application's highest-risk, highest-impact domain areas.
- •Build the measurement systems that tell you where risks live.
- •Prioritize root cause over volume.
- •Lead your team's first-line triage of engineering support tickets.
- •Push your team to make AI agents the default starting point for domain maintenance and support triage.
- •Requirements 3+ years of engineering management leadership experience.
- •Experience distinguishing a one-off issue from a systemic one.
- •Comfortable saying no and negotiating scope and ownership boundaries.
- •Enough technical depth to review complex work in high-risk domains.
- •Strong experience with PHP/Laravel environments is a plus.
Required skills
Engineering ManagementPHPLaravelVue.jsMySQLDynamoDBKubernetesAWSJiraDatadogSnowflake
Nice-to-have skills
Anthropic APIGemini APIOpenAI APILangChainHugging FaceComputer VisionNLPLLMsMLflowKubeflow
Tech stack
PHPLaravelVue.jsMySQLDynamoDBKubernetesAWSJiraDatadogSnowflake
