Senior Director, Customer Success and Outcomes
LeanDataRevenue Orchestration company
Santa ClaraDirector
Sapphire Ventures
Felicis Ventures
Industry Ventures
Tenaya Capital
Correlation Ventures
Shasta Ventures
Sales & Account Management
About the role
TL;DR
Lead and scale Mid-Market Customer Success at LeanData.
- •LeanData is seeking a Senior Director of Customer Success to lead and scale their Mid-Market CS organization.
- •Reporting to the Chief Customer Officer, you'll develop customer success strategies and drive measurable outcomes.
- •Key Responsibilities Own the strategy, structure, and results of a 5-7 person CS team.
- •Lead the evolution of CS by leveraging tech stack and frameworks.
- •Drive a 'CS AI' motion for SMB accounts that maximizes efficiency.
- •Direct execution of playbooks across Solution Value Framework.
- •Maintain early-warning systems for churn risk.
- •Requirements 8-12 years in Customer Success, Account Management, or post-sales leadership in B2B SaaS. 3+ years managing and scaling CS teams.
- •Demonstrated ownership of GRR and net retention targets.
- •Strong operational and analytical mindset.
- •Experience supporting mid-market and enterprise customers.
Required skills
Customer SuccessAccount ManagementB2B SalesStrategic PlanningSalesforceRevenue OperationsMentoringCoaching
Nice-to-have skills
Revenue OperationsTechnical LeadershipProduct-Led GrowthEngineering ManagementProject Management
