Manager, Commercial Account Management
LangChainLLM Orchestration company
San Francisco, United States$275K OTEManager
Sequoia Capital
Benchmark
IVP
Amplify Partners
CapitalG
Sapphire Ventures
Sales & Account Management
About the role
TL;DR
Manage and scale the Commercial Account Management team, driving customer retention and expansion.
- •LangChain is seeking a Manager to lead and scale its Commercial Account Management team.
- •This role involves coaching account managers, setting renewal and expansion strategies, and owning portfolio-level retention and net revenue retention.
- •Key Responsibilities Hire, coach, and develop a team of commercial account managers.
- •Own the team's rolling forecast and meet retention and expansion targets.
- •Build and refine playbooks, processes, and tools for the customer lifecycle.
- •Partner with Deployed Engineers, RevOps, and Product to align post-sale strategy.
- •Get directly involved in complex renewals and expansion conversations.
- •Requirements 6+ years in a quota-carrying, customer-facing role (Account Management, Customer Success) in B2B SaaS. 2+ years of experience directly managing or leading a team.
- •Proven track record of hitting team-level retention and expansion targets.
- •Strong coaching instincts and commercial acumen.
- •Technical aptitude and familiarity with the modern AI/LLM stack is a plus.
Required skills
B2B SalesSalesforcePipeline ManagementNegotiationCoachingPythonLangChain
Nice-to-have skills
LLMs
Domain expertise
developer-toolsaiproductivity
Benefits & perks
medical, dental, vision coverage, flexible vacation, 401(k) plan, meals on in-office days
Tech stack
PythonJavaScriptTypeScriptLangChainSalesforceGitLinuxJiraConfluenceNotionSlackMonday.comAirtableExcelPowerPoint