Client Engagement Specialist - Voice
KrakenCryptocurrency Exchange company
PhilippinesMid
RIT Capital Partners
SBI Group
Jane Street
DRW Venture Capital
HSG
Oppenheimer Alternative Investment Management
Operations & Strategy
About the role
TL;DR
Provide white-glove support to high-value clients, driving product adoption and client satisfaction.
- •Deliver white-glove, real-time support to Kraken's high-value clients, resolving complex issues and educating them on products.
- •You will focus on client outcomes and product adoption targets.
- •Key Responsibilities Provide fast, professional, white-glove support to high-value clients and own issues through resolution.
- •Educate clients on Kraken products and identify relevant opportunities to drive product adoption and growth.
- •Build deep product expertise through training, dogfooding, AI, and continuous learning.
- •Surface client insights and friction to help improve Kraken's products, workflows, and experiences.
- •Maintain high standards across quality, security, regulatory requirements, and performance.
- •Requirements Excellent English communication skills; fluency in a second language is strongly preferred.
- •Strong client instincts, active listening, education, and de-escalation skills.
- •Motivated by measurable results and comfortable promoting products; successful sales or target-driven client experience is a plus.
- •Strong crypto and trading knowledge, comfort with AI and evolving technology, and flexibility to work schedules that include evenings and weekends.
Required skills
PythonJavaScriptSQL
Nice-to-have skills
Sales
Domain expertise
crypto
Tech stack
PythonJavaScriptSQLNode.jsReactAWSDockerKubernetesGitLinuxJiraConfluenceSlack