Staff Technical Customer Success Manager
Kong Inc.API Management company
United StatesLead
Tiger Global Management
Balderton Capital
Andreessen Horowitz
Index Ventures
Teachers' Venture Growth
137 Ventures
Sales & Account Management
About the role
TL;DR
Enable customers to leverage APIs and microservices for business initiatives.
- •You will be working at a dynamic and fast paced start-up as a member of the Customer Experience (CX) team.
- •You will be enabling Customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry.
- •Key Responsibilities Coach customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes.
- •Inspire customers to create an AI, API optimized vision for their future; with your partnership and Kong’s solution as a pivotal part of the path ahead.
- •Co-Define what ‘good’ looks like in terms of adoption plans, post-sales engagement, what is recommended and why.
- •Work with Sales and Product teams to ensure Kong customers are getting the most out of the solution.
- •Requirements Have a builder’s mentality, seeking to find solutions to complex problems that will make life better for Kong customers and internal teams alike.
- •Manage a portfolio of commercial customers, looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques.
- •Have a solid understanding of Cloud Native and the technologies that make it work; (Containers, Kubernetes, Microservices) as well as have a foundational understanding of APIM.
- •Understand the value of DevOps, CI/CD and Cloud Computing IaaS
Required skills
Customer SuccessKubernetesMicroservicesCI/CD
Domain expertise
developer-toolsai
Tech stack
KubernetesMicroservicesCI/CD