Staff Customer Success Manager (Nordics & Benelux)
Kong Inc.API Management company
NetherlandsLead
Tiger Global Management
Balderton Capital
Andreessen Horowitz
Index Ventures
Teachers' Venture Growth
137 Ventures
Sales & Account Management
About the role
TL;DR
Drive strategic customer success, adoption, and value realization for clients.
- •As a Staff/Senior Customer Success Manager, you will set the standard of what great looks like in our CS organization.
- •You will master your craft by focusing on the disciplined execution of the Customer Post-Sales Process, directly driving adoption, expansion, and risk mitigation.
- •This role is strategic, requiring you to blend technical knowledge with an executive mindset to deliver exceptional business value.
- •Key Responsibilities Drive Strategic Customer Success by developing comprehensive success plans.
- •Ensure value realization through a value-based engagement model.
- •Navigate complex organizations by mapping customer hierarchies and identifying key stakeholders.
- •Leverage partner ecosystems to uncover new personas and expand stakeholder alignment.
- •Harness data and analytics to monitor health, identify risks, and extract actionable insights.
- •Requirements Customer obsession and resilience to overcome setbacks.
- •An inquisitive mindset with active listening and probing skills.
- •A deeply collaborative approach to achieving shared company goals.
- •Experience managing multiple customers while focusing on attention to detail and delivering results.
Required skills
TableauSalesforce
Domain expertise
developer-toolsai
Tech stack
TableauSalesforce