Team Lead Customer Success
KertosCompliance Automation company
Munich, GermanyLead
10x Founders
Portage
Pi Labs
Redstone
seed + speed Ventures
Sales & Account Management
About the role
TL;DR
Lead customer success initiatives to enhance customer satisfaction and retention.
- •Lead the customer success team to ensure customer satisfaction and retention.
- •Key Responsibilities Manage customer relationships and ensure customer success.
- •Develop and implement customer success strategies.
- •Collaborate with cross-functional teams to resolve customer issues.
- •Analyze customer feedback and identify areas for improvement.
- •Provide training and support to customers.
- •Requirements Proven experience in customer success or account management.
- •Strong communication and interpersonal skills.
- •Ability to work in a fast-paced environment.
- •Customer-centric mindset and problem-solving skills.
- •Experience with CRM tools.
Required skills
Customer Success