Store Operations Manager (GM)
Insomnia CookiesBaked Goods company
Kansas City, United StatesManager
Verlinvest
Mistral Equity Partners
Leadership & General Management
About the role
TL;DR
Manage store operations, staff, customer service, and sales for Insomnia Cookies.
- •Insomnia Cookies is seeking hospitality-focused individuals for a Store Operations Manager (GM) role.
- •This position offers great training, mentorship, professional growth, and quick advancement opportunities.
- •Key Responsibilities Hire, coach, and develop a diverse part-time hourly staff.
- •Lead service components including food quality, customer service, and store cleanliness.
- •Establish a strong culture of excellence prioritizing cookie quality, customer service, and sales performance.
- •Manage and audit inventory.
- •Create and execute local marketing drops and in-store recognition programs.
- •Requirements 3+ years of management/leadership experience in a restaurant or retail establishment.
- •Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs-Sun).
- •Benevolent leadership style with a player-coach mentality.
- •An innate sense of true hospitality and ability to deliver exceptional customer service.
- •Solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams, and prior experience hiring employees using an Applicant Tracking System.
Required skills
Customer ServiceExcelRecruiting
Domain expertise
retailfood
Benefits & perks
Cellphone data plan stipend, Medical insurance, Dental insurance, Vision insurance, Pet insurance, 401K with contribution match, Paid vacation, Paid sick leave, Free cookies, Swag
Tech stack
Excel