Product Support Specialist
HuntressManaged Detection company
United States$50,000 to $65,000Mid
Kleiner Perkins
Meritech Capital
Sapphire Ventures
JMI Equity
ForgePoint Capital
Operations & Strategy
About the role
TL;DR
Provide technical support and excellent customer service to Huntress clients.
- •Huntress is seeking a Product Support Specialist to provide exceptional customer service and technical assistance to their clients.
- •This role is crucial in ensuring customer satisfaction and maintaining the company's high CSAT rating.
- •Key Responsibilities Provide initial partner support and convey resolutions to customers.
- •Walk customers through problem-solving processes and provide assistance.
- •Assess customer issues and properly escalate incidents as needed.
- •Follow up with customers, provide feedback, and see problems through to resolution.
- •Utilize excellent customer service skills and exceed customer expectations.
- •Requirements Practical experience supporting Microsoft Windows Operating Systems.
- •Practical experience with macOS.
- •Experience in configuring antivirus products and troubleshooting interactions.
- •Familiarity with system configuration/management tools such as GPO, RMMs, and SCCM.
- •Ability to adapt and pivot quickly to day-to-day changes.
Required skills
Bash
Domain expertise
cybersecuritydeveloper-tools
Benefits & perks
bonus, equity, paid time off, paid parental leave, medical benefits, dental benefits, vision benefits, 401(k), life insurance, disability insurance, stock options, home office reimbursement, professional development assistance, digital reimbursement, coaching
Tech stack
Bash