Technical Customer Engineer
DoppelAI-native security company
New York, United States$120,000 - $140,000 USDMid
Operations & StrategyNew
About the role
TL;DR
Resolve advanced technical issues and support customer integrations as a Technical Customer Engineer.
- •Doppel is seeking a Technical Customer Engineer to act as a technical escalation point and resource within the post-sales organization.
- •This role bridges frontline Customer Support and specialist teams, handling advanced technical investigations and complex customer needs.
- •Key Responsibilities Resolve complex technical issues as an escalation point for frontline support.
- •Perform deep technical investigations across platform configuration, integrations, and alert behavior.
- •Partner with Customer Success Managers as a hands-on technical resource for integrations and reporting.
- •Build and troubleshoot customer-facing reports and data-delivery solutions.
- •Improve support scale by creating reusable solutions and documentation for frontline support.
- •Requirements 5+ years of experience in a technical post-sales role (support, engineering, solutions, etc.).
- •Strong troubleshooting and root-cause analysis skills in complex SaaS environments.
- •Hands-on experience with APIs, integrations, authentication, and reporting.
- •Ability to investigate ambiguous problems and communicate technical concepts clearly.
- •Experience escalating reproducible product issues to Engineering with clear evidence.
Required skills
REST APIJiraSSOOAuthPythonJavaScriptSQLBashGitLinux
Nice-to-have skills
AWSGoogle CloudAzureReactNode.js
Domain expertise
cybersecuritydeveloper-toolsai
Benefits & perks
Equity, Remote-first culture, Flexible PTO, Comprehensive health benefits, Parental leave
Tech stack
PythonJavaScriptSQLBashReactNode.jsREST APIJiraGitLinuxAWSGoogle CloudAzureSSOOAuth