Manager, Customer Success Support
Human InterestRetirement Planning company
Lindon, United States$65,000-$70,000Manager
BlackRock
SoftBank Vision Fund 2
TPG
Baillie Gifford
Glynn Capital
NewView Capital
Operations & Strategy
About the role
TL;DR
Manage customer success support team, drive strategy, and enhance customer experience.
- •As a Customer Success Support Manager, you will lead the frontline team, ensuring customers maximize their retirement savings platform.
- •You'll leverage coaching expertise and 401(k) knowledge to drive strategy and enhance the customer experience.
- •Key Responsibilities Guide, inspire, and develop Customer Success Support Associates.
- •Coach, performance manage, and develop direct reports.
- •Drive initiatives to elevate customer experience and increase operational efficiency.
- •Manage escalations with urgency and accuracy.
- •Partner with Product/Program Management teams to drive platform and process improvements.
- •Requirements 3+ years of experience managing a team. 2+ years of industry (401k) experience.
- •Proven success scaling support operations across multiple channels.
- •Passion for developing and mentoring your team.
- •Love for process and identifying inefficiencies.
Required skills
Customer SuccessCustomer OnboardingImplementation ManagementCoaching
Domain expertise
fintech
Benefits & perks
401(k) plan with employer match, Health, dental, and vision insurance, Competitive time off and parental leave, Mental health support, Fertility healthcare and family forming benefits, Student loan resource, Work-from-home stipend, Lifestyle stipend, Team-building experiences
Tech stack
Customer SuccessCustomer OnboardingImplementation Management