Operations Manager - New Partner Experience
DeliverooFood delivery company
Manchester, United KingdomManager
Fidelity Investments
Index Ventures
Accel
DST Global
Amazon
Greenoaks Capital
Operations & Strategy
About the role
TL;DR
Lead operations and strategic initiatives for new partner experience, driving commercial performance.
- •As a Senior Operations Manager for the New Partner Experience team, you will oversee and develop high-performing operational teams while designing and delivering long-term strategic frameworks to enhance commercial performance.
- •You will work closely with function leads to ensure the operation is both efficient and high performing.
- •Key Responsibilities Guide daily activities across operational functions, ensuring service excellence and adherence to performance targets.
- •Define and translate medium to long-term strategies into actionable business plans that drive commercial objectives.
- •Monitor KPIs and financial metrics, using insights to adjust processes and support strategic decision-making.
- •Communicate strategic plans, performance trends, and operational insights to executive teams and commercial partners.
- •Requirements Minimum 3 years of experience in function focused on driving performance improvements.
- •Minimum 5 years in people leadership roles.
- •Experience working within Contact Centre environments.
Required skills
Strategic PlanningProject ManagementPerformance ManagementCustomer OnboardingPythonSQLAWSExcelPowerPoint
Nice-to-have skills
JavaScriptNode.jsReactDockerKubernetesGitLinuxJiraConfluence
Domain expertise
logisticsfood
Tech stack
PythonJavaScriptSQLNode.jsReactAWSDockerKubernetesGitLinuxJiraConfluenceExcelPowerPoint