Sr. Content Manager, Learning & Enablement (Customer)
Hi MarleyConversational AI company
Boston, United States$71,100 – $132,000Senior
Bain Capital Ventures
Emergence Capital
True Ventures
Brewer Lane Ventures
Greenspring Associates
Underscore VC
People / HR / Recruitment
About the role
TL;DR
Build and manage Hi Marley's customer enablement content system and materials.
- •Hi Marley is transforming how the P&C industry communicates, making challenging moments faster, easier, and more empathetic.
- •Content Manager, Learning & Enablement on the Customer team, you will build and run the engine behind Hi Marley’s enablement content, ensuring customers and internal teams can effectively use their AI-powered software.
- •Key Responsibilities Audit, govern, and create enablement content across channels to ensure accuracy and currency.
- •Define content standards, design frameworks, and reusable content formats based on adult learning principles.
- •Own the customer-facing Help Center content and execute release enablement materials.
- •Collaborate cross-functionally to gather inputs, track gaps, and improve content effectiveness.
- •Requirements 5-7+ years of experience in content strategy, instructional/enablement design, or content governance within SaaS.
- •Demonstrated ability to design content systems and create effective content hands-on.
- •Strong instructional design instincts grounded in adult learning principles.
- •Experience using tools such as Zendesk, Loom, HubSpot, or Pendo.
- •Systems-oriented mindset focused on reusability, accuracy, and efficiency.
Required skills
HubSpot
Nice-to-have skills
Product MarketingCustomer Success
Domain expertise
insurtech
Benefits & perks
Equity grants, 4% matching 401(k), Medical coverage, Dental coverage, Vision coverage, Disability insurance, Life insurance, Monthly wellness stipend, Paid parental leave, Flexible vacation policy
Tech stack
HubSpot