Seasonal Agent Support Representative
HealthSherpaHealth Insurance company
RemoteJunior
Y Combinator
Andreessen Horowitz
Kapor Capital
Valley Capital Partners
Correlation Ventures
Core Innovation Capital
Operations & Strategy
About the role
TL;DR
Provide detailed troubleshooting assistance to insurance agents.
- •We are looking for individuals with experience providing detailed troubleshooting assistance, integrity, and strong interpersonal skills to join our Agent Support team for a seasonal contract opportunity.
- •You will be fully remote and you will need reliable internet access for the duration of the role.
- •Key Responsibilities Spend your day in a queue taking calls from insurance agents across the country Learn about the ACA enrollment process to help insurance agents navigate our platform to enroll their clients in insurance coverage Help agents troubleshoot the platform and answer questions about applications and referrals Follow support protocols while providing thoughtful service, balancing efficiency and empathy on every call Support with other related tasks as needed Requirements Residency in Florida, Ohio, Tennessee, Texas, Utah, or Virginia Previous customer service experience 3+ years of combined education, work, or volunteer experience Strong collaboration and multitasking abilities with the ability to thrive in team settings where open communication and constructive feedback are encouraged A dedicated space to work remotely that has room for a desktop monitor and other provided equipment A work space that is free of background noise and distraction to provide information privacy Reliable home internet with download speed exceeding 128Mbps
Required skills
Customer Service
Domain expertise
healthcare
Benefits & perks
Fully remote employment, Hourly wage: $16 ($18 for bilingual in Spanish), Computer and equipment for the duration of the role, Monthly internet stipend, Paid training, Overtime opportunities