Strategic Customer Success Manager, Federal
HandshakeRecruitment Platform company
New York, United StatesSenior
Lightspeed Venture Partners
Spark Capital
True Ventures
Kleiner Perkins
Annox Capital
Proactive
Sales & Account Management
About the role
TL;DR
Owns the success lifecycle for complex government agency relationships, driving value and adoption.
- •{"About the Role": "As a Strategic CSM on the Federal Accounts team, you are Handshake's most senior customer-facing partner, responsible for owning the full success lifecycle of our most complex government agency relationships.
- •You will drive value realization, strategic alignment, and deep adoption across a focused book of high-stakes accounts, while navigating the unique procurement cycles, compliance requirements, and stakeholder hierarchies that define the federal space.", "Key Responsibilities": ["Own onboarding, implementation, and ongoing adoption for large, complex government organizations, building tailored workflows and programs.", "Build and maintain deep relationships across agency hierarchies, serving as a trusted, long-term partner.", "Lead Executive Business Reviews and strategic planning sessions that tie Handshake outcomes directly to agency hiring goals.", "Identify and pursue opportunities to grow within accounts, new business units, and adjacent agency teams.", "Design and lead training for large, distributed government teams."], "Requirements": ["5+ years managing large, high-touch enterprise or strategic accounts with $3M+ ARR responsibility.", "Proven track record working with enterprise-level or federal customers, including navigating multi-stakeholder org charts and complex procurement processes.", "Comfortable presenting to and building relationships with senior leaders and executive decision-makers.", "Ability to move fluidly between tactical conversations with end users and strategic discussions with agency leadership.", "Skilled at translating product workflows and usage data into compelling business value narratives."]}
Required skills
Customer SuccessAccount ManagementProject ManagementBusiness DevelopmentEnterprise SalesPresentation Skills
Nice-to-have skills
Contract ManagementRisk ManagementCompliance ManagementWorkdayGreenhouseLeverMarketo
Domain expertise
governmenthrtech
Benefits & perks
Equity, 401(k) match, Competitive compensation, Financial coaching, Paid parental leave, Fertility benefits, Parental coaching, Medical, Dental, Vision, Mental health support, Wellness stipend, Learning stipend, Ongoing development, Internet stipend, Commuting stipend, Free lunch, Gym membership, Flexible PTO, Holidays, Flex days, Team outings, Referral bonuses
Tech stack
GitLinuxJiraConfluenceFigmaPostmanSwaggerOpenAPIREST APIgRPCWebSocketsRabbitMQCelerySidekiqNotionSlackAsanaLinearMonday.comAirtableExcelPowerPointGoogle AnalyticsGA4Looker StudioWorkdayGreenhouseLeverMarketo
