Program Manager
HandshakeRecruitment Platform company
San Francisco, United StatesMid
Lightspeed Venture Partners
Spark Capital
True Ventures
Kleiner Perkins
Annox Capital
Proactive
Operations & Strategy
About the role
TL;DR
Drive employer success by executing projects, developing recruiting campaigns, and providing data-driven insights.
- •Handshake is hiring a Program Manager to support our Employer Customer Success team in driving adoption, retention, and expansion of our platform.
- •In this role, you will collaborate closely with Account Managers and Customer Success Managers to help our premium employer partners achieve their early talent hiring goals.
- •Key Responsibilities Drive employer success by executing project-based work that supports adoption, retention, and expansion efforts across the platform.
- •Develop targeted recruiting campaigns by crafting messaging, identifying relevant audiences, and executing outreach to help employers connect with entry-level talent.
- •Analyze hiring trends and performance metrics through custom reporting, school strategy insights, and ongoing audits of employer activity.
- •Build and maintain strong relationships with end users, ensuring they maximize platform value and achieve measurable ROI.
- •Create and maintain best practices and training materials focused on diversity and inclusion, sourcing strategies, and platform optimization.
- •Requirements 4+ years relevant work experience, preferably in customer facing SaaS, recruiting, implementation, or professional services roles.
- •The ability to understand customer business goals and recommend new approaches, strategies and ways to drive adoption and help them hit their hiring targets or solve complex challenges.
- •Excellent communication and relationship management skills, including experience presenting to stakeholders and leading training sessions.
- •Strong project management skills and experience owning and driving projects end to end.
- •Strong analytical and critical thinking skills.
Required skills
Project ManagementCustomer SuccessExcelPowerPointJiraSlack
Nice-to-have skills
RecruitingImplementation Management
Benefits & perks
Equity, 401(k) match, Competitive compensation, Financial coaching, Paid parental leave, Fertility benefits, Parental coaching, Medical, Dental, Vision, Mental health support, $500 wellness stipend, $2,000 learning stipend, Internet, Commuting, Free lunch/gym in our SF office, Flexible PTO, 15 holidays + 2 flex days, Team outings, Referral bonuses
Tech stack
PythonJavaScriptSQLGitLinuxJiraConfluenceSlackExcelPowerPointGoogle AnalyticsGA4WorkdayGreenhouseLever
