Customer Experience Manager
HalterVirtual Fencing company
BoulderManager
Bessemer Venture Partners
Founders Fund
Blackbird Ventures
Operations & Strategy
About the role
TL;DR
Manage and scale the US customer experience team, leveraging data, automation, and AI.
- •Halter is seeking a builder to scale and optimize its US customer experience team.
- •This role will own the day-to-day experience for ranchers and producers, driving performance through data, automation, and AI.
- •Key Responsibilities Hire, onboard, and develop CX Specialists, raising performance and culture standards.
- •Handle complex and high-stakes customer issues, using them as coaching opportunities.
- •Drive operational optimization using data and AI to improve efficiency and customer experience.
- •Partner with the Ecosystems team to enhance automation and ensure seamless AI-to-human handoffs.
- •Represent the US customer voice in global planning and provide insights to Product and Engineering.
- •Requirements Proven experience scaling or materially improving a team or function in a startup or high-growth environment.
- •Obsession with creating excellent customer outcomes and experiences.
- •Enthusiasm for AI and automation as tools to drive team performance.
- •Ability to be scrappy and hands-on when needed, while also building systems for long-term solutions. 3+ years leading and developing teams in a customer-facing environment.
Required skills
Product Management
Nice-to-have skills
Salesforce
Tech stack
Salesforce