S&O Manager - Rider Fraud
DeliverooFood delivery company
London, United KingdomManager
Fidelity Investments
Index Ventures
Accel
DST Global
Amazon
Greenoaks Capital
Operations & StrategyNew
About the role
TL;DR
Lead efforts to understand and reduce rider fraud and abuse using data and operational judgment.
- •This role will lead our approach to understanding and reducing courier/rider fraud and abuse across Wolt and Deliveroo.
- •Combining data-led investigation with strong operational judgement, you will identify emerging risk patterns, understand the features of our operating models that may contribute to those risks, and assess their potential impact.
- •Key Responsibilities Lead a programme of work to identify, assess and prioritise courier/rider fraud and abuse risks across Wolt and Deliveroo.
- •Translate identified risks into proportionate policy, process and operational responses, balancing risk reduction with customer outcomes, courier/rider experience and business practicality.
- •Lead the implementation, monitoring and ongoing refinement of fraud and abuse policies, with clear measures of effectiveness and residual risk.
- •Requirements 6+ years’ experience in fraud, risk, compliance, policy, operations, consulting or a related field.
- •Strong analytical and problem-solving skills, with the ability to combine data, operational context and judgement to identify root causes and prioritise action.
- •Experience translating complex or ambiguous risk issues into practical policies, recommendations and implementation plans.
Required skills
Project ManagementProduct Management
Nice-to-have skills
PythonSQLExcelPowerPoint
Domain expertise
logisticsfood
Tech stack
PythonSQLProduct ManagementProject ManagementExcelPowerPoint