Platform Operations Engineer
FreedomPayPayments company
Philadelphia, United StatesMid
TPG
Goldman Sachs
Savano Capital Partners
Venture Capital Fund of America
Bess Ventures and Advisory
Spaulding & Slye Investments
Software Engineering
About the role
TL;DR
Platform Operations Engineer focused on automation and AI for operational readiness and scaling.
- •FreedomPay is seeking a Platform Operations Engineer to help the Platform Operations team maintain operational readiness as the company scales.
- •This role is focused on automation and AI strategies to build and improve tools and processes that keep pace with FreedomPay’s growth.
- •Key Responsibilities Identify monitoring and performance optimization opportunities, implement improvements, and continuously optimize system monitoring.
- •Conduct root-cause analysis for platform incidents, implement and maintain monitoring tools, and develop proactive strategies and solutions to prevent recurrence.
- •Serve as an escalation point for complex technical issues related to platform and services performance and stability.
- •Document procedure improvements and maintain detailed SOP and ARP documentation.
- •Continuously build technical knowledge and act as a subject-matter expert across multiple platform areas.
- •Requirements 4+ years of hands-on technical experience in highly available, high-throughput, web-based or transaction-processing environments.
- •Strong problem-solving skills, with a track record of researching and applying the latest technological strategies to improve platform operations.
- •Strong incident management, with a track record of driving issues to resolution and minimizing business impact.
- •Excellent communication and organizational skills, with a strong sense of ownership and service.
- •Proficiency with an enterprise APM or observability platform (e.g., Dynatrace, Datadog, New Relic, or comparable).
Required skills
PythonSQLDatadogNew RelicKubernetesTerraformAzureCI/CD
Nice-to-have skills
Anthropic API
Domain expertise
fintech
Tech stack
PythonSQLDatadogNew RelicAnthropic APIKubernetesTerraformAzure