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Community Support Representative
FLORAGenerative AI company
New York, United StatesMid
Redpoint Ventures
Menlo Ventures
Hanabi Capital
Long Journey
a16z speedrun
Company Ventures
Operations & Strategy
About the role
TL;DR
Provide exceptional support and community engagement for creative professionals using AI tools.
- •The Support Team at FLORA acts as the critical bridge between our users and the product—building trust, gathering insights, and ensuring creative professionals can focus on their work without friction.
- •As our Community Support Representative, you'll own the support experience for users pushing the boundaries of AI-assisted creativity.
- •Key Responsibilities Efficiently manage 200+ weekly inquiries through our support channels, ensuring every creative professional receives swift, thoughtful responses Manage and moderate our Discord community—fostering conversations, surfacing valuable workflows, and creating a space where professionals share techniques and inspiration Host occasional FLORA Office Hours sessions where you'll demo features, answer questions live, and gather real-time feedback from our community Act as the voice of our community by identifying patterns in feedback and collaborating with product and engineering to refine the user experience Requirements Excellent listening skills and genuine empathy.
- •You read between the lines to understand what users truly need.
- •Comfort presenting and engaging in live settings.
- •You're energized by hosting Office Hours, demoing features, and creating moments of connection with our community.
- •Experience building or moderating online communities, particularly Discord, where thoughtful engagement drives real value.
- •Familiarity with creative tools and workflows.
Required skills
Slack
Nice-to-have skills
Presentation SkillsCommunity Management
Domain expertise
developer-toolsaiproductivity
Tech stack
Slack
